Terms of use for Lamberts Eesti vitamins and food supplements e-shop

Terms of use for Lamberts Eesti vitamins and food supplements e-shop

Lamberts Eesti e-shop is owned by MPharma OÜ (register code 14229338, juridical address Vabriku 3-8, Tallinn, 10411)

Terms of use

General Ordering/Subscription Terms

General Terms and Conditions apply to the legal relations arising from the ordering of food supplements based on the ordering environment (hereinafter referred to as the e-shop) of MPharma OÜ (hereinafter referred to as MPharma) on the Internet site lambertseesti.ee. In addition to these General Terms and Conditions, the terms and conditions of the Customer and MPharma are governed by the laws in force in the Republic of Estonia, the price list of e-shop supplements and well-established good practices.

  1. Procedures for ordering food supplements

1.1 To order dietary supplements, the Subscriber (Customer) does not need to register himself/herself as a user of MPharma (Lamberts Eesti) Internet Environment (hereinafter referred to as the Internet Environment).

1.2. The customer chooses the desired supplement/s, determines the amount of each supplement, chooses the suitable payment and delivery method and confirms the order.

1.3. The price of the supplements ordered is added to the delivery fee for food supplements according to the delivery method chosen by the Contracting Authority(Customer).

1.4. The Customer can pay for the goods via the Internet bank link or Paypal.

1.5. The order is confirmed, once the payment has been done by the Customer and received by MPharma. MPharma notifies the Customer by e-mail, when the order comes into force.

1.6. Ordered food supplements will be delivered by MPharma in accordance with the chosen delivery method by the Customer: either via DPD Pickup or SmartPOST(Itella) parcel terminal, courier or some other way indicated in the ordering environment of the e-shop.

1.7. DPD/ Itella/ Nordis courier delivers food supplements to the pickup unit chosen by the Client throughout Estonia within 1-4 business days, if the order is completed on the working day before 13 PM, and if the order contains food supplements available in our warehouse in Estonia.  In other cases, the delivery time for the order is up to 20 working days. Upon arrival of the order, a message will be sent to the Client’s mobile phone and to the email address containing the information about the location of the parcel terminal, opening hours and personalized door code. When entering the code on the parcel terminal touch screen, the parcel door opens and the Customer can withdraw the parcel. The shipment is deposited free of charge in the DPD Pickup or Itella SmartPOST parcel machine for 7 calendar days, from the time the message arrives to the Client’s mobile and email address. After 7 days, the Customer will be contacted again about the receipt of the package.

1.8. The DPD courier/Itella or Nordis courier will deliver the parcel to the address indicated by the Client within the territory of Estonia during 1-4 business’ days if the order is completed on the working day before 13 PM and the order contains food supplements present in Estonia, in other cases, delivery time for the order is up to 20 working days. In case the courier can not reach the Client by phone, the notice of the address indicated by the Client will be omitted and the food supplements will be delivered to the Client from the nearest post office. The post office will store the shipments for 7 calendar days from the day the package arrives to the post office. After 7 days, the Order will be cancelled and a handling fee of 5 euros will be charged by MPharma.

1.9. Food supplements, which are not present in the Estonian warehouse at the time of placing the Order, will be delivered to the Customer within 20 business days.

1.10. If the order includes available food supplements and also the products not available in the stock at the moment of ordering, all products will be sent to the Customer in one package within 20 working days.

  1. Registration procedure in the e-shop

2.1. In order to become a Customer of MPharma (Lamberts Eesti), one must register itself as an online user at lambertseesti.ee.

2.2. For registration, it is necessary to fill in all the fields given in the form in order to fulfill the delivery conditions and make sure the package reaches the client.

2.3. After registration, MPharma (Lamberts Eesti) sends the Client a notification letter to the e-mail address provided by the user, with instructions to activate the user account.

2.4. After activating the user account, the Client can enter the MPharma (Lamberts Eesti) Internet environment with the user-specified user name and place orders for food supplements.

*Orders can be placed also without registration.

  1. Customer’s rights

3.1. The Customer has the right to order supplements in the e-shop at the price and fixed terms set by MPharma.

3.2. Food supplements sent to the Customer must be correct and complete and meet the conditions fixed by MPharma.

3.3. The Customer has the right to submit claims for ordered food supplements to MPharma (Lamberts Estonia) by e-mail address info@lambertseesti.ee within 3 calendar days from the date of receipt of food supplements.

3.4. The Customer has the right to withdraw the order of the food supplements from the time of ordering until the receipt of food supplements within 3 calendar days. To cancel the order, the Client must submit an application in writing or by e-mail to MPharma. The order can be canceled if the ordered goods do not meet the conditions set by MPharma. The order cannot be canceled, if the order is executed and completed correctly under the terms set by MPharma, following Customers’ confirmed order through e-shop.

3.5. According to the Estonian Law of Obligations Act (Võlaõigusseadus- VÕS) to clause § 53 (4) point 41, the Order is not returnable in case of open packaging (incl. damaged packaging), used or damaged goods (ie the Customer loses the right of withdrawal referred to in clause 3.4). The Goods, unless the packaging has been damaged during transportation (the courier service or the post office notice is necessary on the package), have been received by the Customer and upon receipt of the Goods, if damaged, MPharma has been notified immediately.

3.6. In case of withdrawal of the order, MPharma returns the amount paid by the Client (except the delivery fee) no later than within 30 calendar days as of the date of withdrawal and receipt of unharmed and unused food supplements. If the returned food supplements by the Client are used, MPharma is entitled to claim damages up to the amount of selling price of the goods, depending on value of food supplements. This amount is deducted from the amount repaid to the Client.

3.7. To cancel the Order, the Customer must submit a written or e-mail (info@lambertseesti.ee) application to MPharma. In the written application for cancellation of the order, the Client shall indicate the bank account number and the name of the bank account holder to which the refund shall be made. MPharma does not make cash refunds. In case of Order return to MPharma,  the Customer returns the products/goods, which must be unused and not damaged. The return must be made immediately, but not later than 3 calendar days after the written wihtdrawal application submission. MPharma will refund the amount paid for the returned supplements (excluding shipping/delivery costs) to the Client within 30 calendar days of receipt of the withdrawal notice and receipt of the supplements.

  1. Obligations of the contracting authority (Customer)

4.1. In order to complete the order, the Client is obliged to submit the data necessary for the execution of the order: first name and surname, exact address (street, house number, postal code, city / village / county), contact phone number and, if possible, e-mail address.

4.2. In case, the Customer and the recipient of the food supplements are different, the Client must submit fixed data about recipient pointed out in clause 4.1.

4.3. In case, the data provided by the Customer is faulty and /or incomplete and do not meet the requirements of clause 4.1. then MPharma does not guarantee proper order fulfilment. If possible, MPharma will contact the Client to specify faulty or incomplete information.

4.4. Upon completion of the order, the Client confirms that he/she agrees to the conditions specified in these General Terms and Conditions and undertakes to complete them.

  1. Rights of MPharma (Lamberts Eesti)

5.1. If the Client fails to fulfill his/her obligations under these General Terms and Conditions, then MPharma does not guarantee the order entry into force and /or the proper dispatch of the Food Supplements.

5.2. If the Customer does not comply with the payment obligations correctly, MPharma has the right to disclose the Customer’s data in the Payment Alert Register.

  1. Obligations of MPharma

6.1. MPharma undertakes to deliver correct and complete nutritional supplements to the Customer.

6.2.  MPharma undertakes to receive and document all the Customer’s claims.

6.3. MPharma undertakes to resolve the claim within 7 working days if the reasons for the complaint are not dependent on the Contracting Authority. If the cause of the complaint is caused by the Client, then the Client must immediately correct the deficiencies  by oneself.

6.4. MPharma is committed to replacing faulty specimens of food supplements. MPharma is solely responsible for any manufacturing defects or other deficiencies that were present in the delivery of food supplements to the Contracting Authority (Customer).

6.5. MPharma shall not be liable for damage/s caused to the Customer, if delivery is delayed due to circumstances beyond MPharma’s control which could not have been foreseen, including delays in delivery due to possible technical errors in the E-shop or warehouse (force majeure).

If you have any questions, please call customer support at +372 529 4999 or write an e-mail at info@lambertseesti.ee.

MPharma OÜ